Privacy Policy

WildWinz Privacy Policy

This Privacy Policy explains how Wild Winz collects, uses, stores, protects and shares personal information when visitors access wildwinz.com, create or use an account, contact Customer Support, interact with payment services or use other WildWinz features.

The current WildWinz website is owned and operated by 3-102-968695 S.R.L., a company incorporated in Costa Rica under company number 3-102-968695. Gaming services are provided under Anjouan Internet Gaming License No. ALSI-202608056-FI2. Payment processing services are provided by TechSynch Solutions Ltd where applicable.

WildWinz handles personal information for purposes connected with website operation, account administration, identity verification, payments, security, fraud prevention, legal compliance, customer support and marketing preferences.

Customers located in the United States are currently prohibited from registering and using the real-money WildWinz platform. However, visitors accessing the website may still generate technical data such as IP address, browser information, cookies and other usage information.

What Personal Data WildWinz Collects

The information collected by WildWinz depends on how a person interacts with the website and whether an account has been created.

Personal information can include:

• first and last name;
• email address;
• date of birth;
• residential address;
• telephone number where provided;
• country of residence;
• account information;
• identity verification information;
• payment information;
• transaction records;
• KYC and Enhanced Due Diligence documents;
• communications with Customer Support;
• marketing preferences;
• website and device usage data.

Information Provided During Registration

Eligible users who create a WildWinz account are required to provide accurate registration information. The registered email address can also be used for account verification, KYC communications, security notifications and other essential account messages.

Account information should correspond with the user’s legal identity and any documents later submitted during verification.

WildWinz may request additional information when necessary to establish account ownership, verify age, process payments or comply with legal and regulatory requirements.

Identity and KYC Information

WildWinz can collect identity and verification documents as part of Know Your Customer and Enhanced Due Diligence procedures.

Depending on the account and verification requirements, this information can include:

• passport information;
• national identification documents;
• driver’s license where accepted;
• proof of residential address;
• payment-method ownership evidence;
• bank or e-wallet statements;
• Source of Funds documentation;
• other information required for fraud prevention or regulatory compliance.

Verification data can be compared with registration information and payment records to confirm that the account is being used by its legitimate owner.

Payment and Transaction Data

When eligible users deposit or withdraw funds, WildWinz and its payment partners may process information required to complete and verify the transaction.

Depending on the payment method, this can include:

• account holder name;
• email address;
• date of birth;
• billing or residential address;
• postal code;
• city and country;
• telephone number;
• payment-provider information;
• transaction value and date;
• payment reference;
• payment ownership documentation.

WildWinz may also share KYC information with payment providers where necessary for those providers to satisfy their own legal, security and anti-money-laundering obligations.

Usage Data

WildWinz automatically collects technical information when the website is accessed.

Usage data can include:

• IP address;
• browser type;
• browser version;
• pages visited;
• date and time of visits;
• time spent on individual pages;
• unique device identifiers;
• operating system information;
• diagnostic information;
• other technical information transmitted by the browser or device.

When the website is accessed from a smartphone or tablet, WildWinz may additionally process information about the mobile device type, device identifier, mobile operating system and browser.

IP Address and Geolocation

WildWinz can process IP-address and location-related information to operate the website, protect accounts, identify suspicious activity and enforce geographic restrictions.

The current Terms state that WildWinz uses reasonable measures including geolocation and IP-verification tools to identify access from restricted jurisdictions.

Attempts to conceal or falsify location through VPNs, proxies or similar technologies can be investigated where such use is intended to circumvent WildWinz geographic restrictions.

How WildWinz Uses Personal Data

WildWinz can process personal information for purposes including:

• creating and administering accounts;
• providing access to website services;
• verifying identity and age;
• processing deposits and withdrawals;
• conducting KYC and Enhanced Due Diligence;
• preventing fraud and account abuse;
• detecting duplicate accounts;
• protecting website and account security;
• providing Customer Support;
• maintaining transaction and gaming records;
• enforcing Terms and Conditions;
• meeting legal and regulatory requirements;
• improving the website and its services;
• performing analytics;
• sending service communications;
• sending marketing communications where permitted.

Essential Account Communications

WildWinz may send important account communications by email, SMS or other supported channels. These messages can concern account security, balance information, verification status, payments, website functionality or other essential service information.

Essential account communications may still be sent even when a user has opted out of promotional marketing.

Marketing Communications

WildWinz may use contact information to provide news about promotions, new services and other offers where such communication is permitted.

Users can opt out of marketing communications through the unsubscribe option provided in promotional messages or by contacting WildWinz Support.

Opting out of marketing does not prevent WildWinz from sending essential operational or security-related account messages.

Cookies

WildWinz uses cookies and similar technologies to support website functionality, maintain sessions, remember preferences, understand website usage and improve the user experience.

A cookie is a small text file stored by the browser when a website is visited.

WildWinz uses both:

• cookies set directly by WildWinz;
• cookies set by third-party services used on the website.

Why WildWinz Uses Cookies

Cookies can be used to:

• keep users signed in during a website session;
• remember preferences;
• support website functionality;
• measure website visits;
• analyze user interaction;
• improve website performance;
• personalize certain information displayed on the website;
• support security and fraud-prevention measures.

Managing Cookies

Visitors can control or disable cookies through the privacy settings of their browser.

Disabling cookies can affect the operation of wildwinz.com. Certain features may not function correctly, and some parts of the website may become unavailable when required cookies are blocked.

Third-Party Services

WildWinz works with third parties that may process personal information where necessary to operate, secure and improve the platform.

Categories of recipients can include:

• payment providers and financial institutions;
• customer-service providers;
• email, SMS and communications providers;
• technology providers;
• cloud and hosting providers;
• game providers;
• fraud-prevention services;
• analytics providers;
• marketing partners;
• contractors and agents;
• regulators and licensing authorities;
• law-enforcement authorities where legally required.

Payment Providers

Personal information may be shared with payment companies and financial institutions where required to process deposits, withdrawals, refunds or payment verification.

The current WildWinz Terms identify TechSynch Solutions Ltd, registration number HE 452077, Limassol, Cyprus, as the payment-processing provider acting on behalf of the current WildWinz operator.

Payment providers can independently process information according to their own legal and compliance obligations.

Game Providers

WildWinz may share limited information with game suppliers where this is necessary to provide casino games, investigate technical issues, verify game rounds, settle disputes or prevent fraudulent activity.

The information shared depends on the service involved and should be limited to information required for the relevant operational purpose.

Fraud Prevention and Security Providers

WildWinz can disclose information to fraud-prevention or security services where necessary to detect suspicious transactions, identity misuse, duplicate accounts, payment fraud or other prohibited activity.

This processing can include analysis of account, device, IP, payment and transaction information.

Regulators and Law Enforcement

Personal information may be disclosed where WildWinz is required to cooperate with a regulator, licensing authority, court, law-enforcement agency or another competent authority.

The current WildWinz operator is licensed by Anjouan Gaming and is required to cooperate with the regulator in connection with audits, investigations, information requests and compliance reviews.

Corporate Transactions

Personal information may also be transferred where necessary in connection with a corporate transaction such as a merger, acquisition, restructuring, financing, sale of assets, transfer of business or similar transaction.

Where applicable, the recipient of the information remains subject to relevant privacy and data-protection obligations.

International Data Transfers

WildWinz operates internationally and works with service providers in multiple jurisdictions. As a result, personal information can be processed or transferred outside the user’s country of residence when necessary to provide services, process payments, perform verification or comply with legal requirements.

WildWinz states that personal information is disclosed to third parties only where required to provide services or respond to lawful requests.

Data Security

WildWinz states that it uses technical and organizational security measures to protect personal information.

Security measures described by the platform include:

• encryption of data transmitted over public networks;
• encryption of stored data;
• encrypted servers;
• encrypted backups;
• firewalls;
• restricted server access;
• VPN-based administrative access;
• security monitoring;
• DDoS mitigation;
• protected HTTP/S services.

No internet service can guarantee absolute security, so users should also protect their account credentials and devices.

SSL Encryption

The current WildWinz Terms state that SSL encryption is used for website transactions. Encryption helps protect information while it is transmitted between a user’s browser and WildWinz systems.

Users should access WildWinz only through the official website and should avoid entering account credentials on unknown or imitation websites.

Data Breaches

If WildWinz becomes aware of a qualifying personal-data breach, affected users and relevant authorities may be notified where required by applicable data-protection rules.

The precise notification requirements depend on the laws and regulatory obligations applicable to the incident.

Data Retention

WildWinz retains personal information while an account remains active and for as long as the information is necessary for the purposes for which it was collected.

Information may continue to be retained after account closure when required for:

• legal obligations;
• anti-money-laundering requirements;
• fraud prevention;
• transaction records;
• regulatory compliance;
• dispute resolution;
• other legitimate legal or business purposes.

When there is no longer a legal or business reason to retain personal information, WildWinz states that it may be deleted or anonymized so that it can no longer be associated with an identifiable user.

Access to Personal Data

Users can request access to personal information held about them, subject to applicable legal and security requirements.

WildWinz may need to verify the identity of the person making the request before releasing account or personal information.

Requesting Data Deletion

Users may request deletion of personal information when WildWinz no longer has a legal reason to continue processing or retaining it.

The right to deletion is not absolute. Information can continue to be stored when retention is required by AML rules, regulatory obligations, legal claims, fraud-prevention requirements or other applicable laws.

A request to close an account does not automatically mean that every historical record can immediately be deleted.

Updating Personal Information

WildWinz users are responsible for keeping their registered personal information accurate.

If personal information changes, Support should be contacted where the account interface does not provide an option to update the relevant information.

Changes can be subject to additional identity verification to protect the account against unauthorized modification.

Social Login Data

The WildWinz Privacy Policy states that certain versions of the platform may allow registration or login through third-party social services such as Google or Facebook.

Where such functionality is available and a user chooses to use it, WildWinz may receive information associated with the external account, such as:

• name;
• email address;
• account-related identifiers;
• other information authorized by the user through the third-party service.

The availability of a specific social-login method can vary by version of the website.

Children and Underage Users

WildWinz does not permit persons under 18 years of age to create an account. A higher minimum age can apply where required by the laws of the relevant jurisdiction.

WildWinz may process identity and age information to prevent underage gambling and can suspend an account when the required age cannot be verified.

Account Security and Privacy

Users are responsible for keeping their login credentials confidential. WildWinz recommends using a strong and unique password that is not shared with another service.

Users should:

• keep passwords confidential;
• protect access to their registered email account;
• avoid account access from untrusted devices;
• log out after using a shared device;
• avoid sharing KYC documents with unauthorized third parties;
• contact Support if unauthorized account activity is detected.

Two-Factor Authentication

The WildWinz Privacy Policy recommends enabling two-factor authentication where this security feature is available. 2FA adds an additional verification step beyond the account password and can help protect against unauthorized login attempts.

Personal Data and Responsible Gaming

WildWinz can process account and gambling activity information for Responsible Gaming purposes. This can include information connected with deposits, wagering activity, session duration, account limits and self-exclusion.

When a self-exclusion request is applied, WildWinz can use account information to restrict access and reduce direct gambling-related marketing from its own systems.

Where required, confirmation of self-exclusion can also be shared with the relevant regulator or authorized organization.

Privacy and U.S. Visitors

Customers located in the United States are currently prohibited from registering and using WildWinz real-money casino or Sportsbook services under the current Terms.

This restriction does not necessarily prevent technical information from being processed when a U.S. visitor accesses the public website. Information such as IP address, browser type, device data and cookies can still be generated during a website visit.

USA visitors should not provide false personal information, use another person’s identity or attempt to bypass WildWinz geographic restrictions through a VPN or proxy.

Privacy Policy Updates

WildWinz may update its privacy practices when legal requirements, platform functionality, service providers or operational procedures change.

Users should review the current Privacy Policy and Terms published on wildwinz.com periodically, particularly before providing new personal information or using additional website features.

Contact WildWinz About Privacy

Questions relating to personal information, account data, privacy requests or deletion requests can be submitted through the contact methods published by WildWinz.

The current general Customer Support contact is [email protected], and live chat is available through the WildWinz website.

WildWinz may require identity verification before processing a request involving access to, modification of or deletion of personal account information.

WildWinz Privacy Policy FAQ

What personal information does WildWinz collect?

WildWinz can collect registration information, identity details, contact information, KYC documents, payment data, transaction records, Customer Support communications and technical usage information such as IP address, browser and device data.

Why does WildWinz collect personal data?

Personal information can be used to operate accounts, verify identity and age, process payments, provide Customer Support, prevent fraud, meet regulatory requirements, improve the website and manage communications and marketing preferences.

Does WildWinz collect IP addresses?

Yes. IP addresses and other technical information can be collected automatically when the website is accessed. This information can also support security and geolocation controls.

Does WildWinz use cookies?

Yes. WildWinz uses first-party and third-party cookies to maintain website sessions, remember preferences, analyze website usage and support other website functions.

Can I disable WildWinz cookies?

Yes. Cookies can be controlled through browser privacy settings, although disabling required cookies can limit or prevent some WildWinz website features from functioning correctly.

Does WildWinz share personal information?

WildWinz may share information where necessary with payment providers, technology suppliers, game providers, Customer Support services, fraud-prevention services, analytics providers, regulators and law-enforcement authorities.

Does WildWinz sell customer data?

The current WildWinz Terms state that customer data is treated as confidential and is not sold to third parties.

How does WildWinz protect personal data?

WildWinz describes security measures including encryption, SSL-protected transactions, encrypted servers and backups, firewalls, restricted server access and other technical security controls.

How long does WildWinz keep personal information?

Information can be retained while an account is active and for longer where necessary to meet legal, AML, regulatory, fraud-prevention or other legitimate requirements.

Can I ask WildWinz to delete my personal data?

Yes. A deletion request can be made when there is no longer a legal basis for retaining the information. Certain records may still need to be stored because of legal, AML or regulatory obligations.

Can I request access to my WildWinz data?

Yes. Users may request access to personal information held about them, subject to identity verification and applicable legal requirements.

Does WildWinz process KYC documents?

Yes. WildWinz can process identification, address, payment ownership and Source of Funds documentation as part of KYC and Enhanced Due Diligence.

Can WildWinz share my KYC data with payment providers?

Yes. The Privacy Policy states that KYC information may be shared with payment providers where required for their legal, payment-security or anti-money-laundering obligations.

Does WildWinz use geolocation data?

WildWinz uses IP and geolocation-related controls to identify access from restricted jurisdictions and to support account-security and compliance measures.

Does the WildWinz Privacy Policy apply to USA visitors?

U.S. customers cannot currently register or use the real-money platform. However, public website visits can still generate technical information such as IP address, browser data and cookies.